ThermoWorks is the preferred brand among leading chefs and demanding professional operations because of two core commitments: We bring you the highest quality products and back them up with the best customer service in the industry. Many companies have tried to match our success by making copy-cat products with over-inflated claims. They may even copy the innovative folding probe design of the one and only Thermapen. But none of them have found a way to replicate the quality of ThermoWorks products, or our unmatched customer care.
Let this be something of a refresher course for your holiday shopping: Here are some of the critical, often unnoticed things that come with every ThermoWorks product package…
1. Same-day shipping and tracking
Order before 4pm Mountain Time and ThermoWorks ships your product to you the very same day. We’ll immediately send you a confirmation email with a tracking number, so you can track the progress of your package. Most packages shipped at our low $3.99 rate arrive within two days.
"Chose to place an order from this morning's email. Within minutes I received an acknowledgement via email. Within an hour (or close to that) I received an notice my order was SHIPPED!!! EGADS -no one has such great service!! It's simply awesome." —Laurence
2. Durability, warranties, and reparability
Most ThermoWorks products come with 2-year warranties against manufacturing defects. Probes come with 6-month warranties, but some of our products even boast 5-year warranties! ThermoWorks products are built to last. You can feel the difference in your hand compared to cheap “housewares” products. And ThermoWorks employs a staff of talented technicians who repair and replace both warrantied instruments and those that have run past their warranty, in case anything should go wrong.
"Instead of having to throw away my older Thermapen, it was completely refurbished and repaired for a very small amount. The entire process was effortless and communication almost immediate." —Terri D
3. Transparency about performance
While other companies hide their performance specifications from view or exaggerate select specs for marketing value, ThermoWorks delivers full spec tables on all our products. Our engineers are stubbornly conservative about published specs, too. Almost all ThermoWorks products will perform better, even significantly better, than their published performance specs. And we should know (see #4).
"Great selection, detailed descriptions, and customer-friendly web site. Products are awesome!" —JC
4. Something called “traceability”
This gets a bit technical but ThermoWorks knows thermometer accuracy and how to prove it. Nearly all of our products come with standard or optional calibration certificates that prove the legitimacy of our accuracy claims because our calibrations are made by comparison to internationally recognized standards. ThermoWorks is unique in maintaining a fully-accredited calibration laboratory right in its headquarters where we verify the performance of our products.
"ThermoWorks answered quickly, understood my question on calibration and provided the document via email fast. Couldn't be better." —Mike P
5. Famous customer service
No matter your concern or question, you can always get help from our outstanding team of Customer Care specialists by LiveChat on our website, by phone, or by email (orders@thermoworks.com). ThermoWorks’ customer service teams are housed in our Utah headquarters, not overseas, so you get prompt answers to your questions—usually within an hour!
ThermoWorks products are simply the fastest, most accurate, most durable, and longest-lasting thermometers and timers in the marketplace, backed by our world-famous Customer Care and Tech Support teams.
Why go anywhere else for your temperature and timer needs? Give the gift of true quality this year. Give the ThermoWorks difference to your family and friends.
It won’t be invisible when they need it!
"The Thermoworks team follows up with emails to help immediately following a purchase. If you have issues and call in for support they treat you like you are their only customer. When I had a product malfunction that couldn't be resolved over the phone a replacement was in my hands in two days." —Lylene