Service and Support Center

Orders


Need to check status of an order or have a problem with an order?

Call us: 1-800-393-6434 during normal business hours: 8am – 5pm M-F, MST
Email us: orders@thermoworks.com (we'll get back to you within one business day!)


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Technical Support


Have a technical question about a product or using a product? Ask an expert:
Call us: 1-800-393-6434 during normal business hours: 8am – 5pm M-F, MST
Email us: techsupport@thermoworks.com

User Manual Locator:
Our manuals can be downloaded directly from the individual product pages. Enter the model number of the product you want to find a manual for? Or, email us at techsupport@thermoworks.com and we'll email it to you within one business day.

 


ThermoWorks Learning Center:
Browse topics about thermometry basics, infrareds, using thermometers in cooking, and much more. Click here to go to the Learning Center.

Software Downloads:
Click here to check for software updates and downloads.

Returns/Repairs


Need to return a product?
Click here to view our returns policy first.

Call us: 1-800-393-6434 during normal business hours: 8am – 5pm M-F, MST
Email us: orders@thermoworks.com

Have a product not working properly that might need a repair or service?
Call us for help: 1-800-393-6434 during normal business hours: 8am – 5pm M-F, MST
Request a return authorization: techsupport@thermoworks.com

Want to follow up on the status of your return/repair?
Call us: 1-800-393-6434 during normal business hours: 8am – 5pm M-F, MST
Email us: techsupport@thermoworks.com (include your case number for expediency)

Need to have a product re-calibrated?
Call us: 1-800-393-6434 during normal business hours: 8am – 5pm M-F, MST
Email us: calibration@thermoworks.com
View: View our Calibration Page


View more info:

 

ThermoWorks
1762 W. 20 S., #100
Lindon, UT 84042

Toll Free: 800-393-6434
Phone: 801-756-7705
Fax: 801-756-8948

Office Hours: 8:00 a.m. to 5:00 p.m., Monday–Friday, Mountain Standard Time
Phones are generally not answered evenings, weekends and U.S. Holidays, though you may leave a message.
We will try to answer all email on the same or the next business day.


Our Company


 

Gift Wrap

Gift Wrapping

We'll wrap your gift in our custom gift paper, trimmed with a bow and gift tag. The rich, graphite and silver combination is suitable for any occasion or anybody.

Enter a custom message for the handwritten tag (Up to 50 characters). Cost for wrapping is $4.99 per item. Each item wrapped separately. Selectable in the order info where available. Some items can not be wrapped.

Ordering more than one of the same item but don't want them all wrapped? Just add each item you want wrapped to your shopping cart individually and select the wrapping option. Add your custom greeting for each wrapped item separately as you add the item to your cart.