Contact Information ThermoWorks 1762 W. 20 S., #100 Lindon, UT 84042 Map to ThermoWorks Toll Free: 800-393-6434 Phone: 801-756-7705 Fax: 801-756-8948

Office Hours: 8:00 a.m. to 5:00 p.m., Monday–Friday, Mountain Standard Time Phones are generally not answered evenings, weekends and U.S. Holidays, though you may leave a message. We will try to answer all email on the same or the next business day.

Please click any of our pictures or names to get in touch.

---

CUSTOMER CARE

Any of these people can help you with an order or a product selection.

---

	Diane Customer Care • Team Leader Diane has worked here longer than anybody. If she can't answer your question, she knows who can. And, she's really, really nice. If you have a delivery or credit card problem, she'll help solve it.		Desiree Customer Care Want to use our products at home? Desiree can take your order or answer questions. Raised in California and educated in Nashville, Desiree is positive and friendly. She's helpful, thorough and gets the job done.
	Brooke Customer Care Real people answer our phones. Chances are, Brooke will be there when your call comes in. Trust her to take your order, direct your call or answer your questions. Smart, even-keeled, fast-learner, and willing to help.		Rachel Customer Care - Backorders If part of your order is not in-stock, Rachel will be tracking it. Give her a call if you've got questions on an open order. Rachel is sharp and if it's humanly possible, she'll get your order out today. No one is nicer!

---

TECHNICAL SUPPORT

---

	Amanda Technical Support Coordinator Your thermometer mysteriously quit working? And all you did was drop it in the deep fryer? If it can be fixed, we'll fix it. If it can't, we'll find something to make you feel better. Just roll your pointer over Amanda's nose and click hard. Actually, she's very nice. Treat her right!		Tanner Technical Support Tanner came to our tech support team from the warehouse. He is pursuing a degree in technology. Tanner can help you with Thermapens or pocket thermometers.
	Amber Calibration Lab Need a calibration? Amber was trained in one of the leading temperature labs in the world. She knows quite a bit about thermometer accuracy, and she knows our products very well. If you use our products in a commercial environment and you want to talk calibration, talk to Amber.		Mark C QA, Tech Support, Calibration Years of experience in instrumentation from the Biotech industry and a temperature standards firm, Mark is also certified in Quality by ASQ. Call Mark for tech-support of dataloggers, software and calibrators.
	Jacob Technical Support Jacob is working on a degree in nuclear physics. Meanwhile, he does service and repair on thermometers. Send him an email or call.

---

COMMERCIAL/TECHNICAL SALES

---

	Kristy National Accounts Manager Kristy is a seasoned corporate accounts pro. She spent 12 years with Hershey. If you need thermometers in big volume for critical food service needs, Kristy will bring you solutions that improve your product quality and your bottom line.		Marcia Technical Sales Need a quotation? Marcia will get the detail right. Schooled in Georgia (MBA), Marcia comes out of the architectural metals industry and is quickly mastering temperature instrumentation. She will track down the answers you need.
	Val Technical Sales Val has a diverse background in service, youth leadership, and the technical tools of the finance industry. He is strong in datalogging equipment and can help solve your control and measurement problems. He does excellent follow-up.		Charlie Technical Sales Recently moved from the technical support role, Charlie has many years experience solving thermometer problems. He can help you choose new equipment and will listen carefully to your technical needs.
	Kevin Technical Sales, Marketing & IT Kevin does a little bit of everything including technical sales. He can help you pick the best instrument for the job. He is a little mac-obsessed but will give you some good help no matter what computer you use.		Tom VP Sales & Marketing Tom knows the thermometer business inside and out. If you need thermometers for a corporate wide program, Tom can get involved. If you just have a problem and don't know where else to turn, Tom will listen.

---

WAREHOUSE

We think it's a good idea you see who packs your orders.

---

	Melissa Warehouse Team Leader		Lisa Fulfillment and Receiving		Mark Fulfillment
	Sabrina Fulfillment		Andrea Fulfillment

---

MARKETING

---

	Terral eCommerce Terral's background is graphic design but he's become our eCommerce guru. If you have an issue with our website or shopping cart, try Terral. His latest personal endeavor is a massive, brick-oven for pizza!		Markus Marketing & Graphic Design Besides contributing to webpages, email campaigns, packaging and print catalogs; Markus does most of our photography.
	Michelle Marketing Associate Michelle keeps various marketing projects and trade show preparations moving along. She also pitches in here and there with Customer Care so don't be surprised if you hear from her about an order. If you have a question about your email subscription, start with Michelle.		Jesse PR & Social Media This is the wiseguy that updates our Facebook and our Blog. He also interfaces with major media outlets and publishers. You won't believe how connected he is. If you've got an idea for a story on temperature, food or thermometers; let Jesse know. In addition to his degree in Public Relations, he spent over ten years in restaurant management.

---

ADMINISTRATIVE

---

	Jim Controller We are a family-owned business and we're fiercely independent. Jim helps us keep it that way. He makes sure we have a reasonable profit so we can keep growing while providing you the best thermometers in the world at reasonable prices.		Madeleine Accounting We keep Madeleine very busy, but if you've got a question about an accounting issue, she will gladly help. No matter how hectic things are at her desk, she will always give you her full and very kind attention.
	Christie Executive Assistant If you still can't figure out who to contact at ThermoWorks, try Christie. She'll know. If you have something you want to offer ThermoWorks, contact Christie. She'll sort out the next step.		Randy Owen President & CEO Our people try hard and if there's a mistake at our end, we'll normally solve it pretty quickly. I am happy to hear from customers. I can't promise we'll do exactly what everybody wants all the time, but we're growing fast because so many people and businesses end up very happy with our products and service.

View Larger Map